FAQ'S

Is there a minimum order amount?

Yes, we have a $50 minimum rental order. If your order falls below the minimum, we will simply charge the difference to meet the requirement.

Do you do same-day orders?

Yes! We offer same-day orders with a minimum rental of $50. A $25 same-day fee will apply. For last-minute needs, give us a call/text at (780)-938-8666 — we’re happy to help!

Are rental prices charged per day?

We typically schedule pickups on Friday and returns on Sunday. If you need your items earlier or can’t return them on Sunday, let us know — we’ll do our best to accommodate! Please note: pick-ups/drop-off's to our location are by appointment only.

Do you charge for setup and teardown?

Delivery does not include setup or teardown. If you’d like us to handle that for you, we offer setup/teardown services at an additional cost.

Do you require a deposit? What’s your cancellation policy?

  • A 50% deposit is required to secure your order and delivery date.

  • The remaining balance is due 7 days before your event.

  • Cancel or decrease your order at least 7 days in advance to avoid fees.

  • Cancellations made:

    • Less than 7 days before: 50% cancellation fee

    • Less than 3 days before: 100% cancellation fee

  • No refunds will be issued for cancellations under 3 days.

How do I contact you?

We’re available via email, call, or text message (these are not our pickup/drop-off hours)

  • Monday–Friday: 10 AM – 5 PM

  • Saturday: 9 AM – 4 PM

Call or text: 780-938-8666
Email: eventdecorrentalsyeg@outlook.com
We’ll get back to you as soon as possible.

Do you assist with pickup and returns?

Pickup/Return Location:
📍 15815 102 ST NW, Edmonton AB
Park on the driveway, call us upon arrival.

You are responsible for securely loading and unloading your rentals. Please bring a vehicle that fits your order!

Can backdrops be set up outside?

Yes, but let us know in advance! We'll make sure your shimmer wall, flower wall, or other equiptment is properly secured. However, we are not liable for weather-related issues.

Are there any additional charges on rental items?

Yes, an 10% equipment & maintenance fee is applied to all rentals. This covers normal wear, cleaning, and upkeep — standard across the industry.

Do you have a showroom?

We do not have a public showroom, but our commitment to quality and service means you won’t be disappointed!

How can I pay?

We accept:

  • Visa, MasterCard, AMEX, Discover

  • Afterpay via Square (contact us)

  • Checks from corporations, churches, schools, and organizations
    (Sorry, we do not accept personal checks.)

Are there extra fees for large orders?

Yes. Orders requiring multiple trucks or crews will be charged accordingly.

What do I need to do before returning rentals?

  • Tables and chairs must be knocked down and stacked in one location

  • All rentals must be ready for pickup
    Items not meeting these conditions may incur additional fees